German-Speaking Remote Support Engineer for 3D Printers (Hybrid, Barcelona)

Convergys; Barcelona; Híbrido; EUR 20.000 - 22.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Restaurant card

Full paid training

Career development programs

Descripción de la vacante

Convergys is hiring a Remote Support Engineer in Barcelona (Hybrid) to provide expert support for industrial 3D printers. You will engage with customers, resolving technical issues and documenting interactions, while contributing to knowledge sharing.

The ideal candidate has a strong technical background, excellent German and English language skills, and a bachelor's degree in Engineering. Full training and career development options are provided.

Formación

• Experience in a customer-facing role (onsite support or remote support).
• Experience in Graphics Arts products and related technologies.
• Ability to follow and read electrical/electronic diagrams.

Responsabilidades

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware/software issues for customers.
• Keep customers informed of case status.
• Document case history and interactions.

Conocimientos

Native or proficient German

Advanced English

Strong technical background

Excellent organizational skills

Educación

Bachelor's degree in Science/Engineering

Herramientas

3D Modeling Software - Magics

NetFabb

Descripción del empleo

Convergys is hiring a Remote Support Engineer in Barcelona (Hybrid) to provide expert support for industrial 3D printers. You will engage with customers, resolving technical issues and documenting interactions, while contributing to knowledge sharing.

The ideal candidate has a strong technical background, excellent German and English language skills, and a bachelor's degree in Engineering. Full training and career development options are provided.