German-Speaking Client Services Specialist

Assistència Sanitària; Barcelona; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Autodesk seeks a Client Services Specialist in Barcelona to provide frontline support to customers and partners, resolving product access, licensing, and account issues for German-speaking clients.

You will communicate clearly, collaborate with Sales and other teams, deliver training and onboarding, and contribute to knowledge base content. 0-4 years of experience required, with a BSc/MSc degree.

Formación

• BSc or MSc graduate with 0-4 years of professional experience.

Responsabilidades

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Educación

Bachelor's or Master\'s degree

Descripción del empleo

Autodesk seeks a Client Services Specialist in Barcelona to provide frontline support to customers and partners, resolving product access, licensing, and account issues for German-speaking clients.

You will communicate clearly, collaborate with Sales and other teams, deliver training and onboarding, and contribute to knowledge base content. 0-4 years of experience required, with a BSc/MSc degree.