German-Speaking IT Service Desk Agent – Barcelona (Onsite)

Concentrix; Barcelona; On-site; EUR 19,800 - 24,200; Full time

Benefits offered by this job

Salary of 22,000€ gross/year

Up to 2,400€ gross/year bonus

Full paid training

Career development programs

Bring-a-friend referral bonus

Job summary

A global IT services company is seeking an IT Service Desk Agent in Barcelona. This on-site role involves providing first-level support for IT requests from clients, particularly handling troubleshooting across various platforms. Candidates should be proficient in German and have experience in IT support. The company offers a permanent contract with competitive salary and bonus potential, as well as opportunities for professional growth and training.

Qualifications

• Proficient in both German and English.
• Experience in technical support, particularly in larger environments.
• Good understanding of Windows 10 and Office 365.

Responsibilities

• Provide 1st-level support to the client workers.
• Handle IT requests via various channels.
• Perform root-cause analysis and troubleshooting.

Skills

Proficient or bilingual German

Advanced English

Experience in 1st- or 2nd-level IT support

Good IT knowledge (Windows 10, Office 365, MS Teams)

Analytical skills

Experience in ITSM ticket systems

Customer orientation

Reliability

Willingness to learn

Tools

ServiceNow

Job description

A global IT services company is seeking an IT Service Desk Agent in Barcelona. This on-site role involves providing first-level support for IT requests from clients, particularly handling troubleshooting across various platforms. Candidates should be proficient in German and have experience in IT support. The company offers a permanent contract with competitive salary and bonus potential, as well as opportunities for professional growth and training.