Multilingual IT Service Desk Engineer Barcelona EN/FR/ES

Eurofins; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Bonus and benefits

Extensive on-the-job coaching

Dynamic working environment

Multicultural team challenges

Descripción de la vacante

A leading international life sciences company in Barcelona seeks a Multilingual Service Desk Engineer to provide IT support across Europe. Ideal candidates have strong communication skills in Spanish, English, and French, along with experience in IT support and troubleshooting Microsoft 365. The position offers a hybrid working setup, opportunities for development, and a supportive team environment.

Responsabilidades

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to Microsoft 365 and Windows.
• Register and classify tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation and knowledge base articles.

Conocimientos

Basic experience in a Service Desk or IT support role

Strong communication skills in English, French, and Spanish

Solid troubleshooting skills with Windows and Microsoft 365

Customer service mindset

Proactive attitude

Educación

Secondary school diploma

Herramientas

Windows Server

Active Directory

BMC Helix ticketing system

Azure

SCCM

Intune

Descripción del empleo

A leading international life sciences company in Barcelona seeks a Multilingual Service Desk Engineer to provide IT support across Europe. Ideal candidates have strong communication skills in Spanish, English, and French, along with experience in IT support and troubleshooting Microsoft 365. The position offers a hybrid working setup, opportunities for development, and a supportive team environment.