IT Service Desk Agent (German-speaking) - On-site FI01

Concentrix; Barcelona; Presencial; EUR 19.800 - 24.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary of 22,000€ gross/year

Up to 2,400€ gross/year bonus

Full paid training

Career development programs

Bring-a-friend referral bonus

Descripción de la vacante

A global IT services company is seeking an IT Service Desk Agent in Barcelona. This on-site role involves providing first-level support for IT requests from clients, particularly handling troubleshooting across various platforms. Candidates should be proficient in German and have experience in IT support. The company offers a permanent contract with competitive salary and bonus potential, as well as opportunities for professional growth and training.

Formación

• Proficient in both German and English.
• Experience in technical support, particularly in larger environments.
• Good understanding of Windows 10 and Office 365.

Responsabilidades

• Provide 1st-level support to the client workers.
• Handle IT requests via various channels.
• Perform root-cause analysis and troubleshooting.

Conocimientos

Proficient or bilingual German

Advanced English

Experience in 1st- or 2nd-level IT support

Good IT knowledge (Windows 10, Office 365, MS Teams)

Analytical skills

Experience in ITSM ticket systems

Customer orientation

Reliability

Willingness to learn

Herramientas

ServiceNow

Descripción del empleo

IT Service Desk Agent (German-speaking) - On-site FI01

Concentrix is a global technology and services leader that powers the brands of the future. We help well‑known brands improve their businesses with technology and integrated solutions in over 70 countries.

As an IT Service Desk Agent (on‑site) in Barcelona, you will be part of our team of game‑changers working in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development
We’ll give you the training, cutting‑edge technologies, and ongoing support you need to succeed. About 80% of our managers and leaders are promoted from within, and we offer free learning and leadership development programs.

What You Will Do In This Role

• Provide 1st‑level support to the client workers
• Handle IT requests or issues via phone, mail, chat, or self‑service portal
• Perform root‑cause analysis and troubleshooting via phone and/or remote access, and monitor requests in the client’s ITSM system including categorization and prioritization
• Be accessible and provide first‑resolution rate by using internal knowledge databases
• Cooperate with the client’s 2nd‑level service organizations and external service providers
• Support client employees in operating user systems and peripheral devices

Your Qualifications

We welcome diverse game‑changers who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in.

• Proficient or bilingual German and advanced English
• Experience in 1st‑ or 2nd‑level IT support, ideally in larger environments
• Good IT knowledge, especially Windows 10, Office 365, MS Teams, and troubleshooting hardware/software
• Analytical approach to complex issues
• Experience in ITSM ticket systems (ideally ServiceNow)
• Knowledge of ITIL V4 processes is a plus
• High customer and service orientation and sense of responsibility
• Reliable and systematic way of working
• Willingness to learn, develop technical and soft skills, and work shifts
• High motivation and willingness to work in a global team

If you don’t check every box, we still encourage you to apply.

What’s In It For You

• Full‑time 39 hrs/week permanent contract: Monday to Friday 8:00‑17:00
• Salary 22 000 € gross/year + up to 2 400 € gross/year bonus
• Great location in Barcelona
• Bring‑a‑friend referral bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs and specialized courses

Experience the best version of you! If this feels like the perfect next step, apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1691439

Seniority level Entry level

Employment type Full‑time

Job function Information Technology

Industries IT Services and IT Consulting