German-Speaking IT Service Desk (1st Level)

Humansforce

Barcelona

On-site

EUR 30,000 - 35,000

Full time

21 hours ago

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Benefits offered by this job

Permanent contract

Salary + variable

Meal vouchers

Flexible compensation

Flexible hours

Shorter Fridays

Life insurance

Growth opportunities

Job summary

Humansforce in Barcelona is seeking a proactive 1st Level IT Service Desk Specialist fluent in German to join our international IT team. You’ll be the first contact for German-speaking employees and handle hardware, software, and enterprise app issues with a strong customer service mindset.

This permanent role offers long-term stability and professional growth within an international organisation. Salary ranges from €30,000 to €35,000 gross per year plus variable compensation, plus meal vouchers

Qualifications

1–3 years of IT Service Desk or Helpdesk experience.
Fluent German (C1) and good English (B2).
Experience with ServiceNow, Jira Service Management.
Proficient with Windows and Microsoft 365.
Experience with IT asset management and incident handling.

Responsibilities

Act as the first point of contact for employees requiring IT support, especially German-speaking users.
Provide 1st Level support for hardware, software, OS, and enterprise applications.
Diagnose and resolve common technical issues related to computers, laptops, printers, and peripherals.
Assist users with login issues, password resets, account access, connectivity problems, and basic software troubleshooting.
Support employees with Microsoft 365 and Windows environments.
Provide basic support for business applications such as Salesforce or other enterprise systems.
Escalate more complex issues to 2nd Level Support.
Document incidents, troubleshooting actions, and user communications.