1st Level IT Service Desk Specialist – German Speaking (m/f/d)

Humansforce; Barcelona; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Permanent contract

Salary + variable

Meal vouchers

Flexible compensation

Flexible hours

Shorter Fridays

Life insurance

Growth opportunities

Job summary

Humansforce in Barcelona is seeking a proactive 1st Level IT Service Desk Specialist fluent in German to join our international IT team. You’ll be the first contact for German-speaking employees and handle hardware, software, and enterprise app issues with a strong customer service mindset.

This permanent role offers long-term stability and professional growth within an international organisation. Salary ranges from €30,000 to €35,000 gross per year plus variable compensation, plus meal vouchers

Qualifications

• 1–3 years of IT Service Desk or Helpdesk experience.
• Fluent German (C1) and good English (B2).
• Experience with ServiceNow, Jira Service Management.
• Proficient with Windows and Microsoft 365.
• Experience with IT asset management and incident handling.

Responsibilities

• Act as the first point of contact for employees requiring IT support, especially German-speaking users.
• Provide 1st Level support for hardware, software, OS, and enterprise applications.
• Diagnose and resolve common technical issues related to computers, laptops, printers, and peripherals.
• Assist users with login issues, password resets, account access, connectivity problems, and basic software troubleshooting.
• Support employees with Microsoft 365 and Windows environments.
• Provide basic support for business applications such as Salesforce or other enterprise systems.
• Escalate more complex issues to 2nd Level Support.
• Document incidents, troubleshooting actions, and user communications.

Skills

German C1

English B2

Customer service

Tools

ServiceNow

Jira Service Management

Job description

Employment Type: Full-time | Permanent Contract

Experience: 1–3 years

Languages: Fluent German (C1) and English (B2)

About the Opportunity

Location: Barcelona

Employment Type: Full-time | Permanent Contract

Experience: 1–3 years

Salary: €30,000–€35,000 gross/year + variable compensation

Languages: Fluent German (C1) and English (B2)

We are looking for a proactive and customer-oriented 1st Level IT Service Desk Specialist with fluent German to join a well-established international company.

This is a permanent position offering long-term stability, professional development, and the opportunity to grow within an international IT organisation.

You will be responsible for providing first-line IT support to employees, managing technical incidents and service requests, and ensuring the smooth operation of the company's IT equipment and business applications.

The ideal candidate combines hands-on IT support experience, excellent communication skills, and a genuine passion for helping users solve technical problems.

Key ResponsibilitiesIT Service Desk & User Support

• Act as the first point of contact for employees requiring IT support, particularly German-speaking users.
• Provide 1st Level support for hardware, software, operating systems, and enterprise applications.
• Diagnose and resolve common technical issues related to computers, laptops, printers, peripherals, and workplace IT equipment.
• Assist users with login issues, password resets, account access, connectivity problems, and basic software troubleshooting.
• Support employees with Microsoft 365, Windows environments, and standard workplace IT tools.
• Provide basic functional support for business applications such as Salesforce Sales Cloud, Service Cloud, and other enterprise systems.
• Escalate more complex technical issues to 2nd Level Support or specialised IT teams.

Ticket Management & Incident Resolution

• Receive, register, classify, prioritise, and manage IT support tickets through an ITSM platform, preferably ServiceNow.
• Monitor ticket queues and ensure incidents and service requests are handled within agreed service-level agreements (SLAs).
• Take ownership of assigned tickets, following them through to resolution or appropriate escalation.
• Document incidents, troubleshooting actions, solutions, and user communications.
• Keep users informed about ticket status and expected next steps.
• Coordinate with internal IT departments and external service providers when required.
• Identify recurring problems and contribute to improving support processes.

IT Equipment & Asset Management

• Support the installation, configuration, preparation, and maintenance of company IT equipment.
• Assist with the deployment and replacement of laptops, desktops, monitors, printers, and other IT peripherals.
• Manage the allocation, collection, and tracking of IT equipment assigned to employees.
• Maintain accurate records of IT assets, equipment inventories, and hardware assignments.
• Support IT onboarding and offboarding processes, including preparing equipment and coordinating user access requests.
• Assist with hardware-related incidents, equipment replacements, and coordination with suppliers or technical service providers.
• Ensure IT equipment is properly documented and managed according to internal company procedures.

Continuous Improvement & Collaboration

• Maintain and update IT support documentation, troubleshooting guides, and knowledge-base articles.
• Identify opportunities to improve user experience and IT service delivery.
• Collaborate with international IT colleagues and business departments.
• Contribute to the standardisation of IT support procedures and service quality.

Required Qualifications

• 1–3 years of experience in IT Service Desk, Helpdesk, Desktop Support, or a similar IT support position.
• Fluent German (minimum C1), both spoken and written.
• Good professional English (minimum B2).
• Practical experience troubleshooting hardware, software, and common end-user IT issues.
• Experience managing IT support tickets using ServiceNow, Jira Service Management, or similar platforms.
• Good knowledge of Windows operating systems, Microsoft 365, and standard workplace IT applications.
• Familiarity with the installation, configuration, and maintenance of laptops, desktops, and peripherals.
• Basic understanding of IT asset management and equipment inventory processes.
• Ability to prioritise tasks, manage multiple incidents, and follow structured support procedures.
• Strong interpersonal skills, customer orientation, and a proactive problem-solving attitude.
• IT-related vocational training, technical qualification, or equivalent professional experience.
  

What We Offer

Join a well-established international company that values its employees and offers a stable working environment with opportunities for professional growth.

• Permanent employment contract within an international company.
• Competitive salary: €30,000–€35,000 gross per year, plus variable compensation.
• Meal vouchers / Restaurant allowance (Ticket Restaurante).
• Flexible compensation plan (Retribución Flexible).
• Flexible working hours to support work-life balance.
• Shorter working Fridays, with a continuous working schedule.
• Life insurance provided by the company.
• Professional growth opportunities within an international IT organisation.
• Collaboration with international teams and exposure to a wide range of technologies.
• Long-term career development in IT Support, IT Infrastructure, or Business Application Support.

Ideal Candidate

We are looking for a hands-on IT professional who enjoys solving problems, supporting colleagues, and ensuring technology works smoothly across the organisation.

You are organised, approachable, reliable, and comfortable communicating with users at different levels of technical knowledge.

You enjoy combining technical troubleshooting with user interaction and are motivated to develop your career within an international company.

• Fluent German, solid first-level IT support experience, and a strong service mindset are the key requirements for success in this role.