German-Speaking Customer Support Specialist — Porto Onsite

WW Talents; Fuengirola; Presencial; EUR 15.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation support

Welcome bonus €1,500

14 salaries per year

Descripción de la vacante

WW Talents is seeking a Customer Support Representative to join an international team and deliver high-quality support for customers across markets. You will handle inquiries, resolve issues, and provide accurate information with empathy, working onsite in Porto, Portugal.

The role features 24/7 rotational shifts and a comprehensive benefits package. Benefits include accommodation support (with salary-based deduction), a Welcome Bonus of €1,500 paid over 12 monthly installments, and a salary

Formación

• Fluent German (verbal and written).
• English at C1 level.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to stay calm under pressure and show empathy.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and maintain attention to detail.
• Demonstrate active listening and empathy in every interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conocimientos

German

English (C1)

Customer service

Communication skills

Problem solving

Attention to detail

Empathy

Descripción del empleo

WW Talents is seeking a Customer Support Representative to join an international team and deliver high-quality support for customers across markets. You will handle inquiries, resolve issues, and provide accurate information with empathy, working onsite in Porto, Portugal.

The role features 24/7 rotational shifts and a comprehensive benefits package. Benefits include accommodation support (with salary-based deduction), a Welcome Bonus of €1,500 paid over 12 monthly installments, and a salary