German-speaking Customer Support Agent — Porto (Onsite)

WW Talents; Madrid; Presencial; EUR 16.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation support

No flight ticket

Descripción de la vacante

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers across multiple markets from Porto, Portugal. The role involves handling inquiries, resolving issues, and maintaining high service quality in a fast-paced environment.

The position requires fluent German, C1 English, strong communication, and the ability to learn and manage large information volumes. Accommodation support is provided, with details discussed during interviews.

Formación

• Fluent verbal and written communication in German.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conocimientos

German language

English proficiency

Customer service

Communication

Descripción del empleo

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers across multiple markets from Porto, Portugal. The role involves handling inquiries, resolving issues, and maintaining high service quality in a fast-paced environment.

The position requires fluent German, C1 English, strong communication, and the ability to learn and manage large information volumes. Accommodation support is provided, with details discussed during interviews.