Dutch-Speaking Customer Support Pro — Porto (Onsite)

WW Talents; Barcelona; Presencial; EUR 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation support

Welcome Bonus

Descripción de la vacante

WW Talents is seeking a Customer Support Representative to join our international team in Porto, Portugal, onsite. You will handle customer inquiries across markets with empathy, provide accurate information, and ensure a high-quality experience.

You must be fluent in Dutch, have a C1 level of English, and excel at problem solving, active listening, and managing large information volumes in a fast-paced, 24/7 rotating environment.

Formación

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Comfortable working in a 24/7 rotational environment.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conocimientos

Dutch language

English (C1)

Customer service

Communication skills

Attention to detail

Descripción del empleo

WW Talents is seeking a Customer Support Representative to join our international team in Porto, Portugal, onsite. You will handle customer inquiries across markets with empathy, provide accurate information, and ensure a high-quality experience.

You must be fluent in Dutch, have a C1 level of English, and excel at problem solving, active listening, and managing large information volumes in a fast-paced, 24/7 rotating environment.