German-Speaking Customer Support Specialist — Porto (Onsite)

WW Talents; Benidorm; Presencial; EUR 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation support

Welcome bonus

Onsite in Porto

Descripción de la vacante

WW Talents is hiring a Customer Support Representative to assist customers across markets from Porto, Portugal, onsite. You will handle inquiries, resolve issues, and ensure a high-quality customer experience while adapting to 24/7 rotational shifts and multiple markets.

Requirements include fluent German, C1 English, and outstanding communication, problem-solving, and empathy. Accommodation support and a welcome bonus are part of the package, with details discussed during interview.

Formación

• Fluent German language skills required.
• English at least C1 level.
• Strong customer service and communication abilities.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and demonstrate strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain high service quality in a fast-paced environment.

Conocimientos

German

English

Descripción del empleo

WW Talents is hiring a Customer Support Representative to assist customers across markets from Porto, Portugal, onsite. You will handle inquiries, resolve issues, and ensure a high-quality customer experience while adapting to 24/7 rotational shifts and multiple markets.

Requirements include fluent German, C1 English, and outstanding communication, problem-solving, and empathy. Accommodation support and a welcome bonus are part of the package, with details discussed during interview.