Italian-Speaking Support Agent - 24/7 Porto Onsite

WW Talents; Madrid; Presencial; EUR 11.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation support

Descripción de la vacante

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers across multiple markets. You will handle inquiries, resolve issues, and ensure a high-quality experience with accurate information.

Requirements include fluent Italian and a strong English (C1) level, plus robust customer service, problem-solving, and multitasking abilities.

Formación

• Fluent verbal and written Italian.
• Strong English (C1) communication.
• Excellent customer service and problem-solving abilities.
• Ability to learn and manage large information sets.
• Comfortable working in a 24/7 rotational environment.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle inquiries, requests and complaints across markets.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required.
• Manage large amounts of product and process information.
• Troubleshoot issues following established procedures.
• Maintain high service quality in a fast-paced setting.

Conocimientos

Italian

English C1

Customer service

Problem-solving

Attention to detail

Multimarket support

Descripción del empleo

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic assistance to customers across multiple markets. You will handle inquiries, resolve issues, and ensure a high-quality experience with accurate information.

Requirements include fluent Italian and a strong English (C1) level, plus robust customer service, problem-solving, and multitasking abilities.