CUSTOMER SERVICE ENGLISH MARKET - TEMPORARY CONTRACT

PURE CUISINE; Bellprat; Presencial; EUR 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding training

Sea-view office

Discount portal

Private health insurance

Career growth

Descripción de la vacante

Konecta in Barcelona seeks a native or bilingual English-speaking agent to join its inbound customer support team. You will handle calls and emails, provide accurate information, and ensure high-quality service from our Barcelona office.

The role requires strong communication and computer skills, a passion for customer service, and a proactive attitude to thrive in a fast-paced environment.

Formación

• Native or bilingual English speaker.
• Strong communication skills and computer proficiency.
• Passion for delivering outstanding customer service.
• A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

Responsabilidades

• Handle inbound customer contacts by phone or email.
• Provide professional and efficient customer support in a call center environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and escalate complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.
• Follow company policies, quality standards, and data protection rules.

Conocimientos

English proficiency

Communication skills

Computer proficiency

Customer service mindset

Proactive attitude

Descripción del empleo

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as a customer assistance for one of our clients.

RESPONSIBILITIES

Handle inbound customer contacts by phone or email
Provide professional and efficient customer support in a call center environment.
Understand customer needs and provide accurate information following procedures and guidelines.
Resolve customer inquiries and escalate complex cases when necessary.
Complete tasks such as case follow-up, data entry, and request processing.
Follow company policies, quality standards, and data protection rules.

REQUIREMENTS

Native or bilingual English speaker.
Available to work from our offices in Barcelona.
Strong communication skills and computer proficiency.
Passion for delivering outstanding customer service.
A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER

Comprehensive onboarding training, along with regular training sessions to support your professional growth.
An exceptional office location offering a unique work environment with breathtaking sea views.
Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance.
Strong potential for career growth and advancement within our organization.

We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.

We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.

Native or bilingual English speaker.
Available to work from our offices in Barcelona.
Strong communication skills and computer proficiency.
Passion for delivering outstanding customer service.
A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.