English Customer Support – Barcelona Office & Growth

PURE CUISINE; Bellprat; Presencial; EUR 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding training

Sea-view office

Discount portal

Private health insurance

Career growth

Descripción de la vacante

Konecta in Barcelona seeks a native or bilingual English-speaking agent to join its inbound customer support team. You will handle calls and emails, provide accurate information, and ensure high-quality service from our Barcelona office.

The role requires strong communication and computer skills, a passion for customer service, and a proactive attitude to thrive in a fast-paced environment.

Formación

• Native or bilingual English speaker.
• Strong communication skills and computer proficiency.
• Passion for delivering outstanding customer service.
• A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

Responsabilidades

• Handle inbound customer contacts by phone or email.
• Provide professional and efficient customer support in a call center environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and escalate complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.
• Follow company policies, quality standards, and data protection rules.

Conocimientos

English proficiency

Communication skills

Computer proficiency

Customer service mindset

Proactive attitude

Descripción del empleo

Konecta in Barcelona seeks a native or bilingual English-speaking agent to join its inbound customer support team. You will handle calls and emails, provide accurate information, and ensure high-quality service from our Barcelona office.

The role requires strong communication and computer skills, a passion for customer service, and a proactive attitude to thrive in a fast-paced environment.