German-Speaking Fashion Support Specialist - On-site

Concentrix; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Full-time

Central location in Barcelona

Training provided

Career development

Job summary

Concentrix in Barcelona is seeking a Fashion Support Consultant for German-speaking customers. You will handle calls, emails, and chats, logging details and ensuring timely resolutions within SLA.

Join a global team with full training, career development, and a permanent 39-hour workweek. The role offers on-site work in a central Barcelona location and a competitive base salary with bonus potential.

Qualifications

• German language skills (advanced).
• English language proficiency (advanced).
• Strong customer care skills.
• Ability to take ownership and drive calls to resolution.
• Excellent communication and adaptability.
• Working knowledge of IT platforms and basic IT tools.

Responsibilities

• Take incoming customer calls and solve users' demands.
• Log call details and provide responses within SLA.
• Maintain knowledge of applications for the customer.
• Escalate issues per project processes and guidelines.
• Understand and comply with administrative duties.

Skills

German (advanced)

English (advanced)

Customer care

Call ownership

Communication

Tools

Windows

MS Office

Job description

Concentrix in Barcelona is seeking a Fashion Support Consultant for German-speaking customers. You will handle calls, emails, and chats, logging details and ensuring timely resolutions within SLA.

Join a global team with full training, career development, and a permanent 39-hour workweek. The role offers on-site work in a central Barcelona location and a competitive base salary with bonus potential.