German-Speaking Customer Support for Parents in Málaga

Top Jobs Abroad

Málaga

On-site

EUR 20,000 - 22,000

Full time

2 days ago

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Job summary

Top Jobs Abroad in Málaga Centro is seeking German-speaking Customer Support Specialists for a permanent, full-time role. You will assist parents using an international tech brand, handling phone, chat and email support, guiding device setup and troubleshooting.

You'll work weekdays with occasional weekend shifts, start mid-November or early December, and receive a progressive salary up to 2000 EUR gross per month plus onboarding support for EU citizens.

Qualifications

Native or fluent German (C1 or higher), written and spoken.
Good English.
Comfortable with computers and apps, and quick to learn new systems.
Calm, patient and empathetic, even when stressed or frustrated.
Self-driven and confident handling customer communication.
Customer service experience is a plus, but attitude and communication skills matter most.
Legally able to work in Spain, and available to start 16 November or early December.

Responsibilities

Provide frontline support to customers in the German market by phone, chat and email.
Help parents with device setup, activation, app questions, subscriptions and troubleshooting.
Explain technical topics in simple, clear and friendly language.
Log, track and follow up on cases so every customer gets a proper resolution.
Work with internal teams to solve more complex issues.
Keep customer satisfaction high, including during busy periods.

Skills

German (C1+)

English

Customer service

Learning quickly

Job description

You'll work weekdays with occasional weekend shifts, start mid-November or early December, and receive a progressive salary up to 2000 EUR gross per month plus onboarding support for EU citizens.

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