German Customer Support - Malaga, Spain

Top Jobs Abroad; Málaga; On-site; EUR 20,000 - 22,000; Full time

Job summary

We are seeking a German-speaking Customer Support Specialist to join our client's operations in Málaga Centro on a permanent, office-based contract. You will be the friendly voice for German-speaking parents using an international tech brand that keeps families connected and safe.

Youll handle frontline support by phone, chat and email, assist with device setup and subscriptions, and explain technical topics in simple language. Work hours are Monday to Friday with occasional weekend shifts.

Qualifications

• Native or fluent German (C1 or higher), written and spoken.
• Comfortable with computers and apps, quick to learn new systems.
• Calm, patient and empathetic, even when a customer is stressed or frustrated.
• Self-driven with strong communication; customer service experience is a plus, but attitude matters most.
• Legally able to work in Spain; start 16 November or early December.

Responsibilities

• Provide frontline support to customers in the German market by phone, chat and email.
• Help parents with device setup, activation, app questions, subscriptions and troubleshooting.
• Explain technical topics in simple, clear and friendly language.
• Log, track and follow up on cases so every customer gets a proper resolution.
• Work with internal teams to solve more complex issues.

Skills

German language

Customer service

Empathy & communication

Job description

We are looking for German-speaking Customer Support Specialists to join our client's operations in Málaga Centro. The role is permanent, office-based and starts 16 November or at the beginning of December.

You will be the friendly, reliable voice for German-speaking parents using an international tech brand that makes smart devices designed to keep children connected and safe.

Relocating to Spain is welcome, and we will support you with the NIE number and the first admin steps if you are an EU citizen.

What you'll do

• Provide frontline support to customers in the German market by phone, chat and email
• Help parents with device setup, activation, app questions, subscriptions and troubleshooting
• Explain technical topics in simple, clear and friendly language
• Log, track and follow up on cases so every customer gets a proper resolution
• Work with internal teams to solve more complex issues

Requirements

• Native or fluent German (C1 or higher), written and spoken
• Comfortable with computers and apps, and quick to learn new systems
• Calm, patient and empathetic, also when a customer is stressed or frustrated
• Self-driven and confident handling customer communication
• Customer service experience is a plus, but attitude and communication skills matter most
• Legally able to work in Spain, and available to start 16 November or early December

Working hours & environment

• Monday to Friday, office hours, with an occasional weekend shift
• Salary: 1,800 EUR gross per month, increasing to 1,900 EUR after 6 months and 2,000 EUR after 12 months
• Support channels: phone, email and chat
• Structured training and onboarding
• No relocation package, but help with the NIE number and settling‑in paperwork for EU citizens

Why this role is exciting

• A permanent contract with a guaranteed salary increase at 6 and 12 months
• A multilingual, international team with a supportive, no‑ego culture
• Clear development paths and mentorship if you want to grow beyond your first role
• Work for a product people care about, helping parents feel secure about their kids
• Life in Málaga: around 300 days of sunshine a year, city beaches after work, an old town full of tapas bars and terraces, and an international airport. It is safe, walkable and has a large international community, so you will not be starting from scratch