German-Speaking Family Tech Support (Tenerife)

Top Jobs Abroad; Adeje; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

NIE guidance / settling-in assistance

Structured training and onboarding

Zusammenfassung

Top Jobs Abroad is seeking German-speaking Customer Support Specialists for our client’s Costa Adeje, Tenerife office. The role is permanent and office-based, starting 16 November or early December.

You will support German-speaking parents using an international tech brand that makes smart devices designed to keep children connected and safe.

This position is for candidates already living on Tenerife, or with a clear and realistic plan to be there before the start date.

Qualifikationen

• Native or fluent German (C1 or higher), written and spoken.
• Good English.
• Comfortable with computers and apps, and quick to learn new systems.
• Calm, patient and empathetic, even when customers are stressed or frustrated.
• Self-driven and confident handling customer communication.

Aufgaben

• Provide frontline support to customers in the German market by phone, chat and email.
• Help parents with device setup, activation, app questions, subscriptions and troubleshooting.
• Explain technical topics in simple, clear and friendly language.
• Log, track and follow up on cases so every customer gets a proper resolution.
• Work with internal teams to solve more complex issues.
• Keep customer satisfaction high, including during busy periods.

Kenntnisse

German language

English language

Customer service

Tech-savvy

Empathy and communication

Jobbeschreibung

Top Jobs Abroad is seeking German-speaking Customer Support Specialists for our client’s Costa Adeje, Tenerife office. The role is permanent and office-based, starting 16 November or early December.

You will support German-speaking parents using an international tech brand that makes smart devices designed to keep children connected and safe.

This position is for candidates already living on Tenerife, or with a clear and realistic plan to be there before the start date.