French-Speaking SaaS Customer Success Leader

Infor; Barcelona; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Infor is seeking a Customer Success Manager in Barcelona to support French-speaking customers across Europe. You will lead onboarding, drive adoption, and ensure value realization by aligning success plans with client goals and priorities.

You will collaborate with internal teams to manage stakeholders, monitor health, and identify risks and opportunities, contributing to renewal and growth while leveraging data-driven insights for continuous improvement.

Formación

• Experience in Customer Success, Customer Experience, Account Management, Consulting, or another customer-facing role.
• Proven ability to build relationships and manage multiple stakeholders.
• Strong communication and presentation skills.
• Collaborative and customer-centric approach.
• Strong problem-solving and organizational capabilities.
• Experience working within SaaS, ERP, or enterprise software environments is preferred.

Responsabilidades

• Manage a portfolio of French-speaking customers and develop strong customer relationships.
• Lead customer onboarding and adoption activities to accelerate value realization.
• Create and execute success plans aligned to customer goals and business priorities.
• Provide proactive guidance and recommendations to support customer success.
• Monitor customer health and engagement to identify risks and opportunities.
• Build and maintain relationships with key customer stakeholders.
• Facilitate regular customer reviews and success discussions.
• Collaborate with internal teams to coordinate customer support and issue resolution.
• Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.
• Support renewal and retention activities through strong customer engagement and value delivery.
• Identify opportunities to improve customer adoption and expand the use of Infor solutions.
• Share customer feedback and insights to support continuous improvement initiatives.
• Use customer success platforms and reporting tools to monitor engagement and success metrics.
• Maintain accurate customer records and account plans.
• Leverage data to prioritize actions and improve customer outcomes.

Conocimientos

Customer Success

Stakeholder Management

Communication

Problem-Solving

SaaS/ERP Knowledge

Descripción del empleo

Infor is seeking a Customer Success Manager in Barcelona to support French-speaking customers across Europe. You will lead onboarding, drive adoption, and ensure value realization by aligning success plans with client goals and priorities.

You will collaborate with internal teams to manage stakeholders, monitor health, and identify risks and opportunities, contributing to renewal and growth while leveraging data-driven insights for continuous improvement.