German-Speaking CSM – SaaS EdTech

goFLUENT; Casares; Remote; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Reduced hours on Fridays and August

Full onboarding and mentoring

Job summary

goFLUENT is seeking a Customer Success Manager to expand the German market and maximize client value of our digital learning solutions. You will build trusted advisor relationships, guide onboarding, analyze data, and identify growth opportunities in a fast-paced, global environment.

Fluent German and strong communication skills are essential, with English proficiency. The role offers a dynamic, collaborative culture and opportunities to work across a global network of offices.

Qualifications

• Fluent or bilingual in German
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing

Responsibilities

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Skills

German language

English proficiency

Customer success

Relationship mgmt

Communication skills

Analytical skills

Organized

Problem solving

Team player

Job description

goFLUENT is seeking a Customer Success Manager to expand the German market and maximize client value of our digital learning solutions. You will build trusted advisor relationships, guide onboarding, analyze data, and identify growth opportunities in a fast-paced, global environment.

Fluent German and strong communication skills are essential, with English proficiency. The role offers a dynamic, collaborative culture and opportunities to work across a global network of offices.