German-Speaking Customer Service Specialist – Reservations & Guest Experience

ADM Value Barcelona; Barcelona; On-site; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Permanent contract

39h/week

32 days annual leave

Onboarding and training

International project

Multicultural environment

Career development

Supportive team

Job summary

ADM Value Barcelona is seeking a German-speaking Customer Service Specialist to join an international team supporting visitors to a major theme park in Paris. You will be the main contact for German-speaking customers, handling bookings, answering questions and resolving issues with empathy.

This permanent, full-time role offers a 39-hour week, 32 days of annual leave, structured onboarding, and a multicultural Barcelona-based workplace.

Qualifications

• German language at C2 level (written and spoken).
• Excellent verbal and written communication skills.
• Strong customer-oriented mindset and empathy.
• Problem-solving ability to understand needs and provide solutions.
• Proficient with computers and CRM systems.
• Team player ready to work in an international environment.
• Flexible to shift schedule.

Responsibilities

• Handle German inquiries and provide professional support.
• Assist customers with bookings, modifications and cancellations.
• Offer information on tickets, opening hours, attractions and services.
• Help visitors plan their park experience for smooth visits.
• Record interactions and update customer records in CRM.

Skills

German (C2)

Communication

Customer orientation

Problem solving

Digital skills

Teamwork

Flexibility

Job description

About ADM Value Barcelona

ADM Value Barcelona is an international Business Process Outsourcing (BPO) company and part of the TESSI Group. We work with leading international brands to deliver high-quality customer service and outstanding customer experiences.

We are currently looking for German-speaking Customer Service Specialists to join an exciting project supporting customers planning their visit to a world-renowned theme park.

If you enjoy helping people, solving problems and providing excellent customer service, this could be the perfect opportunity for you!

Your Role

As a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris.

Your main responsibilities will include:

• Customer Support: Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance.

• Reservations Management: Assist customers with booking enquiries, reservation details, modifications and cancellations in accordance with established procedures.

• Information & Guidance: Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences.

• Visit Planning: Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible.

• Problem Solving: Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach.

• Customer Experience: Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude.

• CRM & Documentation: Record customer interactions and update relevant information in the internal systems.

• Quality & Compliance: Follow internal procedures, quality standards and data protection requirements.

Your Profile

We are looking for a customer-oriented individual with excellent communication skills and a genuine interest in helping others.

What we are looking for:

• German: C2 level, both written and spoken.

• Communication Skills: Excellent verbal and written communication skills.

• Customer Orientation: A positive attitude and a strong commitment to delivering an outstanding customer experience.

• Problem-Solving Skills: Ability to understand customer needs and find appropriate solutions efficiently.

• Digital Skills: Comfortable using computers, CRM systems and digital customer service tools.

• Teamwork: Ability to collaborate effectively in an international and multicultural environment.

• Flexibility: Willingness to work according to the project's shift schedule.

Previous experience in customer service, reservations, hospitality or a contact centre is an advantage, but candidates with the right attitude and communication skills are also encouraged to apply.

What We Offer

• Permanent employment contract from the start.

• Full-time position of 39 hours per week.

• 32 calendar days of annual leave, in accordance with the applicable collective agreement.

• A structured onboarding and training programme.

• The opportunity to work on an exciting international customer experience project.

• A multicultural working environment in Barcelona.

• Opportunities to develop your customer service and communication skills.

• A supportive team and a dynamic working environment.

Working Schedule

• Working days: Monday to Saturday.

• Opening hours: 9:15 a.m. to 7:30 p.m.

• Shift system: Two rotating shifts within the project's operating hours.

• Weekends off: Two full weekends off per month, guaranteed.