German speaking Customer Service Representative

Careerxtra; Valencia; On-site; EUR 28,000 - 36,000; Full time

Job summary

Careerxtra is seeking a German-speaking Customer Service Representative in Valencia, Spain. You will handle inquiries via phone, email, chat and social media, delivering empathetic and tailored support to ensure customer satisfaction.

Ideal candidates are fluent in German (C1), with strong communication skills and a proactive, team-oriented mindset. The role requires the ability to work independently in a fast-paced environment and focus on key KPIs.

Qualifications

• Fluent German language skills at C1 level.
• Hospitality or customer-facing experience is a plus.
• Excellent communication and interpersonal skills.
• Tech-savvy with Google Suite, MS Office and CRM tools.
• Team-oriented, flexible and proactive.
• Able to work independently in a fast-paced environment.
• Customer-first mindset with a positive attitude.

Responsibilities

• Communicate with customers via phone, email, chat and social media.
• Provide empathetic, personalized service with active listening.
• Guide customers to the right solutions and ensure satisfaction.
• Escalate feedback to improve internal processes.
• Focus on KPIs like customer satisfaction, quality and productivity.
• Help retain customers through outstanding service.

Skills

German (C1)

Communication skills

Team oriented

Independent

Customer-focused

Tools

Google Suite

MS Office

CRM tools

Job description

German speaking Customer Service Representative

About the job German speaking Customer Service Representative

Employment Type: Full-time

What You'll Do

• Communicate with customers via phone, email, chat, and social media
• Personalize every interaction with empathy and active listening
• Guide customers to the right solutions and ensure satisfaction
• Escalate feedback to improve internal processes
• Focus on KPIs like customer satisfaction, quality, and productivity
• Help retain customers through outstanding service

Who You Are

• professionally fluent in German(C1 level)
• Previous experience in hospitality or customer-facing roles is a plus
• Excellent communication and interpersonal skills
• Tech-savvy and familiar with Google Suite, MS Office, and CRM tools
• Team-oriented, flexible, and proactive
• Able to work independently and adapt to a fast-paced environment
• Customer-first mindset with a positive attitude

What You'll Get

• Competitive base salary based on experience and skills