German speaking Customer Service Representative

Careerxtra; Valencia; Presencial; EUR 21.000 - 27.000; Jornada completa

Descripción de la vacante

Careerxtra is seeking a German-speaking Customer Service Representative in Valencia to join our multilingual support team.

You will handle inquiries via phone, email, chat, and social media, ensuring a high level of customer satisfaction and effective issue resolution. You will work with Google Suite, MS Office, and CRM tools, maintaining a customer-first mindset in a fast-paced environment.

Formación

• German language proficiency at C1 level.
• Strong communication and interpersonal skills.
• Experience in hospitality or customer-facing roles is a plus.
• Proficient with Google Suite, MS Office and CRM tools.
• Team-oriented, flexible and proactive.
• Able to work independently in a fast-paced environment.
• Customer-first mindset and positive attitude.

Responsabilidades

• Communicate with customers via phone, email, chat, and social media.
• Personalize every interaction with empathy and active listening.
• Guide customers to the right solutions and ensure satisfaction.
• Escalate feedback to improve internal processes.
• Focus on KPIs like customer satisfaction, quality, and productivity.
• Help retain customers through outstanding service.

Conocimientos

German (C1)

Communication skills

Interpersonal skills

Teamwork

Herramientas

Google Suite

MS Office

CRM tools

Descripción del empleo

German speaking Customer Service Representative

About the job German speaking Customer Service Representative

Employment Type: Full-time

What You'll Do

• Communicate with customers via phone, email, chat, and social media
• Personalize every interaction with empathy and active listening
• Guide customers to the right solutions and ensure satisfaction
• Escalate feedback to improve internal processes
• Focus on KPIs like customer satisfaction, quality, and productivity
• Help retain customers through outstanding service

Who You Are

• professionally fluent in German(C1 level)
• Previous experience in hospitality or customer-facing roles is a plus
• Excellent communication and interpersonal skills
• Tech-savvy and familiar with Google Suite, MS Office, and CRM tools
• Team-oriented, flexible, and proactive
• Able to work independently and adapt to a fast-paced environment
• Customer-first mindset with a positive attitude

What You'll Get

• Competitive base salary based on experience and skills