Customer Care Manager, All Genders

Jobtailor; Islas Canarias; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a Customer Success Manager to coordinate communication between internal departments and customers, ensuring a seamless and consistent experience while developing long-term relationships. You will identify customer needs and proactively inform them about new benefits and optimization opportunities, helping to expand the offerings and maximize value for all stakeholders.

The role requires strong service focus, empathy, and excellent communication in both German and English,

Formación

• Completed degree in business administration or a comparable qualification.
• At least two years of professional experience.
• Ideally, experience managing key accounts, in project management, or in Customer Success Management.
• Strong service and customer focus.
• Empathy, assertiveness, and excellent communication skills.
• Independent and solution-oriented approach to work.
• Strong planning and coordination skills.
• Fluent German and English, both written and spoken, with strong negotiation skills.

Responsabilidades

• Coordinate communication between internal departments and customers.
• Ensure a seamless and consistent customer experience.
• Develop and maintain long-term customer relationships through regular personal interaction.
• Identify individual customer needs.
• Ensure the sustained satisfaction of both companies and employees.
• Proactively inform customers about new benefits, developments, and optimization opportunities.
• Continuously expand the benefits offering.
• Implement innovative bonus models.

Conocimientos

Customer Success Management

Key Account Management

Project Management

Fluent German

Fluent English

Educación

Business Administration Degree

Descripción del empleo

• Coordinate communication between internal departments and customers


• Ensure a seamless and consistent customer experience


• Develop and maintain long-term customer relationships through regular personal interaction


• Identify individual customer needs


• Ensure the sustained satisfaction of both companies and employees


• Proactively inform customers about new benefits, developments, and optimization opportunities


• Continuously expand the benefits offering


• Implement innovative bonus models

Requirements

• Completed degree in business administration or a comparable qualification


• At least two years of professional experience


• Ideally, experience managing key accounts, in project management, or in Customer Success Management


• Strong service and customer focus


• Empathy, assertiveness, and excellent communication skills


• Independent and solution-oriented approach to work


• Strong planning and coordination skills


• Fluent German and English, both written and spoken, with strong negotiation skills

Core Competencies

Demonstrates strong customer relationship management and project management skills, with a focus on enhancing customer satisfaction and implementing innovative solutions. Proficient in both German and English, with a strong emphasis on effective communication and negotiation.

Highest-signal resume keywords

• Customer Success Management


• Key Account Management


• Project Management


• Fluent German


• Fluent English

Hard Skills

• Business Administration Degree


• Customer Relationship Management


• Project Management


• Negotiation Skills


• Planning Skills

Soft Skills

• Empathy


• Assertiveness


• Excellent Communication Skills


• Solution-Oriented Approach


• Service Focus

Industry Keywords

• Customer Experience


• Benefits Offering


• Bonus Models


• Customer Needs Identification


• Internal Communication