German-Speaking Customer Care Pro (Relocation Included)

WW Talents; Madrid; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Job summary

WW Talents seeks a German-speaking Customer Service Representative to join an international team in Piraeus, Athens, for on-site work. You will handle inquiries via phone, email, and chat and aim to provide outstanding customer support in a fast-paced environment.

Ideal candidates have C1/C2 German and English at B2-C1, with prior customer service experience preferred. The role offers a relocation package and performance-based bonuses, with rotating shifts and weekend availability.

Qualifications

• German language at C1/C2 level is required.
• English proficiency at B2-C1 level for training and internal communication.
• Previous experience in customer service is preferred but not mandatory.

Responsibilities

• Provide high-quality customer service in German via phone, email and chat.
• Assist customers with general inquiries, product and service information, orders and account-related requests.
• Handle customer concerns and complaints professionally, providing timely and effective solutions.
• Document customer interactions and update records using CRM and customer support systems.
• Deliver friendly, professional, and solution-oriented support throughout the customer journey.
• Collaborate with internal teams to resolve customer issues efficiently.
• Follow company procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Skills

German C1/C2

English B2-C1

Customer service

Tools

CRM systems

Job description

WW Talents seeks a German-speaking Customer Service Representative to join an international team in Piraeus, Athens, for on-site work. You will handle inquiries via phone, email, and chat and aim to provide outstanding customer support in a fast-paced environment.

Ideal candidates have C1/C2 German and English at B2-C1, with prior customer service experience preferred. The role offers a relocation package and performance-based bonuses, with rotating shifts and weekend availability.