German-Speaking Client Support Agent — On-site Athens

WW Talents; Málaga; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Relocation package

Hotel accommodation

Flight ticket

Airport pickup

Job summary

WW Talents is seeking a German-speaking Customer Service Representative to join an international team in Piraeus, Greece. You will handle inquiries across phone, email, and chat, ensuring a positive customer experience and accurate CRM documentation.

The role requires German C1/C2 and English B2-C1, with on-site work Monday to Friday. A relocation package, hotel accommodation, and flight support are provided, along with performance-based bonuses.

Qualifications

• German proficiency at C1/C2 level.
• English proficiency at B2-C1 level.
• Experience in customer service or helpdesk is preferred.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with general inquiries and account-related requests.
• Handle customer concerns and provide timely solutions.
• Document interactions in CRM systems accurately.
• Deliver professional, solution-oriented support throughout the journey.
• Collaborate with internal teams to resolve issues efficiently.
• Follow procedures and quality guidelines.
• Maintain high levels of customer satisfaction.

Skills

German (C1/C2)

English (B2-C1)

Customer service experience

CRM systems

Tools

CRM systems

Job description

WW Talents is seeking a German-speaking Customer Service Representative to join an international team in Piraeus, Greece. You will handle inquiries across phone, email, and chat, ensuring a positive customer experience and accurate CRM documentation.

The role requires German C1/C2 and English B2-C1, with on-site work Monday to Friday. A relocation package, hotel accommodation, and flight support are provided, along with performance-based bonuses.