German Speaking Customer Advisor

Ignite; Valencia; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical coverage

Life insurance

Team social activities

Descripción de la vacante

Ignite in Valencia, Spain, is seeking German-speaking Customer Advisors for an on-site role in the international fintech & banking project. The position offers full-time and part-time schedules, with training and a career path in a global, Mediterranean hub.

You will handle high‑quality support via phone, email, and live chat, assist with account maintenance, money transfers, and platform navigation while upholding data protection standards and regulatory guidelines.

Formación

• Native or near-native German (C1/C2) and proficient English (B2 or higher).
• Residency: Valencia local resident or EU work permission.

Responsabilidades

• Provide high-quality support to German-speaking clients across phone, email, and live chat regarding account maintenance, money transfers, and online features.
• Determine client requirements and deliver prompt, personalized solutions.
• Uphold data protection standards and comply with financial guidelines to ensure safe account processing.

Conocimientos

German language

English language

Descripción del empleo

Location: Valencia, Spain (100% On-site)

Project:

International Fintech & Banking

Language Requirements:

Fluent German (C1/C2) & English (B2 Minimum)

The Opportunity

Are you a proficient German speaker eager to launch your professional journey in sunny Valencia? We are seeking driven Customer Advisors to support our expanding financial services initiative. Offering both full-time positions and adaptable part‑time schedules, this opportunity allows you to become part of an energetic, global workforce in a top Mediterranean hub.

In this position, your duties extend beyond taking calls; you will represent a prominent financial institution, supporting clients with money management, online platform navigation, and complex problem resolution through empathetic and professional service.

What You'll Do

• Expert Support: Provide high‑quality assistance to German‑speaking clients across phone, email, and live chat channels regarding account maintenance, money transfers, and online features.
• Problem Solving: Determine client requirements and deliver prompt, personalized solutions.
• Security & Compliance: Uphold strict data protection standards and adhere to financial guidelines to guarantee safe account processing.
• Continuous Improvement: Work alongside team members to continuously optimize the customer experience.

Training & Development

Our comprehensive orientation program prepares you thoroughly before you interact with live customers:

• Initial Duration: First 5 weeks
• Schedule: Starts from 09:00 to 15:00, then shifts to your designated permanent working hours
• Content: In‑depth instruction covering financial software, industry regulations, and advanced communication methods

Working Hours & Options

Select a fixed working arrangement prior to your start date, with both full‑time and adaptable part‑time arrangements available:

• Contract Types: Standard 40‑hour full‑time, alongside 30‑hour and 35‑hour part‑time choices
• Morning Shift: 07:00–16:00
• Afternoon Shift: 14:00–24:00
• Type: Fully office‑based in our Valencia location

Candidate Profile

• Language Skills: Native or near‑native German (C1/C2) and proficient English (B2 or higher).
• Mindset: An optimistic, proactive approach with strong growth potential. Previous experience in customer support or banking is helpful, though not essential.
• Residency: Local resident of Valencia or ready to relocate, possessing valid EU work permissions.

Compensation & Benefits

• Base Salary: €21,000 gross per year (adjusted accordingly for part‑time hours)
• Performance Bonus: KPI‑based incentives reaching up to €1,200 annually
• Health & Wellness: Full private medical coverage and life insurance policies provided
• Career Growth: Structured opportunities to advance into Team Leader, Quality Analyst, or Corporate Trainer roles
• Environment: Contemporary office setting in Valencia with a diverse team culture and frequent social activities