German Speaking Customer Advisor (Full Time/Part Time)

Ignite; Valencia; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual KPI bonus

Private health insurance

Life insurance

Career growth

On-site Valencia office

Descripción de la vacante

Ignite in Valencia, Spain is seeking German-speaking Customer Advisors for a 40-hour full-time role or 30–35 hour part-time options. You will support a leading financial services initiative, assisting clients with account maintenance, money transfers, and online features via phone, email and live chat.

Training covers financial software, industry regulations, and advanced communication; shifts include 07:00–16:00 and 14:00–24:00; office-based Valencia with a dynamic, international team and clear

Formación

• Native or near-native German (C1/C2) and proficient English (B2 or higher).
• Experience in customer support or banking is helpful but not required.

Responsabilidades

• Provide high-quality support to German-speaking clients via phone, email, and live chat.
• Assist with account maintenance, money transfers, and online features.
• Ensure data protection and adhere to financial guidelines.
• Collaborate with team to improve customer experience.

Conocimientos

German language proficiency

English proficiency

Descripción del empleo

Location: Valencia, Spain (100% On-site)

Project: International Fintech & Banking

Language Requirements: Fluent German (C1/C2) & English (B2 Minimum)

The Opportunity

Are you a proficient German speaker eager to launch your professional journey in sunny Valencia? We are seeking driven Customer Advisors to support our expanding financial services initiative. Offering both full-time positions and adaptable part-time schedules, this opportunity allows you to become part of an energetic, global workforce in a top Mediterranean hub.

In this position, your duties extend beyond taking calls; you will represent a prominent financial institution, supporting clients with money management, online platform navigation, and complex problem resolution through empathetic and professional service.

What You'll Do

• Expert Support: Provide high-quality assistance to German-speaking clients across phone, email, and live chat channels regarding account maintenance, money transfers, and online features.
• Problem Solving: Determine client requirements and deliver prompt, personalized solutions.
• Security & Compliance: Uphold strict data protection standards and adhere to financial guidelines to guarantee safe account processing.
• Continuous Improvement: Work alongside team members to continuously optimize the customer experience.

Training & Development

Our comprehensive orientation program prepares you thoroughly before you interact with live customers:

• Initial Duration: First 5 weeks
• Schedule: Starts from 09:00 to 15:00, then shifts to your designated permanent working hours
• Content: In-depth instruction covering financial software, industry regulations, and advanced communication methods

Working Hours & Options

Select a fixed working arrangement prior to your start date, with both full-time and adaptable part-time arrangements available:

• Contract Types: Standard 40-hour full-time, alongside 30-hour and 35-hour part-time choices
• Morning Shift: 07:00–16:00
• Afternoon Shift: 14:00–24:00
• Type: Fully office-based in our Valencia location

Candidate Profile

• Language Skills: Native or near-native German (C1/C2) and proficient English (B2 or higher).
• Mindset: An optimistic, proactive approach with strong growth potential. Previous experience in customer support or banking is helpful, though not essential.
• Residency: Local resident of Valencia or ready to relocate, possessing valid EU work permissions.

Compensation & Benefits

• Base Salary: €21,000 gross per year (adjusted accordingly for part-time hours)
• Performance Bonus: KPI-based incentives reaching up to €1,200 annually
• Health & Wellness: Full private medical coverage and life insurance policies provided
• Career Growth: Structured opportunities to advance into Team Leader, Quality Analyst, or Corporate Trainer roles
• Environment: Contemporary office setting in Valencia with a diverse team culture and frequent social activities