German Speaking Customer Advisor

Ignite.; Alcoy; Presencial; EUR 21.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Life insurance

Descripción de la vacante

Ignite seeks a fluent German-speaking Customer Advisor to join our Valencia-based banking project. You will assist customers via phone, email, and chat, helping manage accounts and digital banking tools while upholding strict privacy standards.

The role offers a mix of full-time and part-time contracts with a fixed morning or afternoon schedule. On-site in Valencia, EU work authorization required. A proactive, service-minded attitude will help you grow into leadership paths within the team.

Formación

• German language proficiency (C1/C2) and English (B2) required.
• Positive, customer-oriented mindset; banking or customer service experience is a plus but not required.

Responsabilidades

• Assist German-speaking customers by phone, email, and chat regarding accounts and digital banking tools.
• Identify customer needs and provide human-first solutions promptly.
• Maintain data privacy and follow banking protocols to ensure secure transactions.
• Collaborate with the team to improve the overall customer journey.

Conocimientos

German language

English (B2)

Customer service

Banking experience

Descripción del empleo

• Location: Valencia, Spain (100% On-site)
• Project: International Fintech & Banking
• Language Requirements: German (Fluent/Native) & English (B2 Minimum)

The Opportunity

Are you a fluent German speaker looking to build a career in the sun-drenched city of Valencia? We are looking for motivated Customer Advisors to join our growing banking project.

In this role, you won't just be answering phones; you will serve as the face of a leading banking institution, helping customers manage their finances, navigate digital platforms, and resolve complex inquiries with professionalism and empathy.

What You'll Do

• Expert Support: Assist German-speaking customers via phone, email, and chat regarding account management, transactions, and digital banking tools.
• Problem Solving: Identify customer needs and provide accurate, "human-first" solutions in a timely manner.
• Security & Compliance: Maintain high standards of data privacy and follow banking protocols to ensure secure transactions.
• Continuous Improvement: Collaborate with your team to enhance the overall customer journey.

Training & Development

We ensure you are fully prepared before taking live requests through a structured onboarding program:

• Initial Duration: First 5 weeks
• Schedule: 09:00–15:00 initially, transitioning to your agreed standard schedule
• Content: Deep dive into banking software, financial regulations, and communication excellence

Working Hours & Options

We offer full-time and flexible part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:

• Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options
• Morning Shift: 07:00–15:00
• Afternoon Shift: 14:00–24:00
• Type: 100% On-site in our Valencia office

Candidate Profile

• Language Skills: Native or near-native German (C1/C2) and solid English skills (B2 minimum).
• Mindset: A positive, "can-do" attitude and strong potential. Prior banking or customer service experience is a plus, but not required.
• Residency: Currently living in or willing to relocate to Valencia, with valid EU work authorization.

Compensation & Benefits

• Base Salary: €21,000 gross annual pay (pro-rated for part-time schedules)
• Performance Bonus: Up to €1,200 annual KPI bonus
• Health & Wellness: Comprehensive private health insurance and life insurance included
• Career Growth: Clear pathways into Team Lead, Quality Analyst, or Trainer roles
• Environment: A modern office in Valencia featuring a multicultural atmosphere and regular team events