German Speaking Customer Advisor

Ignite; Madrid; Presencial; EUR 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical coverage

Life insurance

Career progression paths

Dynamic multilingual team

Descripción de la vacante

Ignite is hiring German-speaking Customer Advisors in Madrid to support a leading international fintech and banking initiative. You will guide clients through account details, transfers, and online features, delivering high-quality service on-site.

The role offers flexible full-time or part-time options, a structured onboarding, and clear career growth pathways within a dynamic, multilingual team in Spain's capital.

Formación

• Fluent German (C1/C2) and at least conversational Spanish (B2 minimum).
• Outstanding spoken and written expression with a strong customer-first approach.
• Optimistic, self-motivated attitude. Banking experience is advantageous, though not required.

Responsabilidades

• Provide expert support to German-speaking clients via phone, email, and live chat.
• Identify customer needs and offer efficient, accurate solutions.
• Uphold data protection and comply with financial guidelines.
• Use your Spanish (B2) to navigate internal software and coordinate with local teams.

Conocimientos

Customer service

Communication

Problem solving

Security & compliance

Language integration

Descripción del empleo

Location

Madrid, Spain (100% On-site)

Project

International Fintech & Banking

Language Requirements

Fluent German (C1/C2) & Spanish (B2 Minimum)

The Opportunity

Are you a proficient German speaker seeking to establish your career in the vibrant heart of the Spanish capital? We are hiring driven Customer Advisors to support our expanding financial initiative in Madrid. Offering both full-time positions and adaptable part-time hours, this role provides an excellent opportunity to join a global, energetic team in a major international metropolis.

In this position, you will act as the primary representative for a top-tier financial institution, guiding clients through financial management and digital platform navigation with high standards of professionalism and accuracy.

What You'll Do

• Expert Support: Deliver top-tier assistance to German-speaking clients across phone, email, and live chat channels regarding account details, transfers, and online features.


• Problem Solving: Recognize customer requirements and offer efficient, accurate solutions.


• Security & Compliance: Uphold rigorous data protection standards and follow financial guidelines to guarantee safe account operations.


• Language Integration: Apply your B2-level Spanish proficiency to navigate internal software and coordinate with local teams.

Training & Development

Our thorough onboarding program ensures you are fully prepared before managing live client interactions:

• Initial Duration: First 5 weeks


• Schedule: Starts from 09:00 to 15:00, then transitions to your designated permanent shift


• Content: In-depth coverage of banking systems, financial compliance, and service quality standards

Working Hours & Options

We offer full-time and adaptable part-time employment options to accommodate your lifestyle. Select your fixed working hours prior to your start date:

• Contract Types: Standard 40-hour full-time, alongside 30-hour and 35-hour part-time choices


• Morning Shift: 07:00–16:00


• Afternoon Shift: 14:00–24:00


• Night Shift: 22:00–07:00

Candidate Profile

• Language Skills: Fluent German (C1/C2) and at least conversational Spanish (B2 minimum).


• Communication: Outstanding spoken and written expression with a strong customer-first approach.


• Mindset: An optimistic, self-motivated attitude. Previous banking experience is advantageous, though not required.


• Residency: Local resident of Madrid or prepared to relocate, holding valid EU work authorization.

Compensation & Benefits

• Base Salary: €22,800 gross per year (adjusted accordingly for part-time schedules)


• Performance Bonus: KPI-driven rewards reaching up to €1,200 yearly


• Health & Wellness: Comprehensive private medical coverage and life insurance included


• Career Growth: Defined advancement tracks into Team Lead, Quality Analyst, or Corporate Trainer roles


• Work Culture: A lively, diverse workplace set in one of Europe's most energetic cities