Enterprise CSM - SaaS Growth, Multilingual

Chegg Inc.; Madrid; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Private Health Insurance

Training budget

Flexible hours

Hybrid/Remote work

Office snacks

Job summary

Busuu, part of the Chegg family, is seeking a Customer Success Manager in Madrid to ensure client success and maximize renewal and expansion opportunities. You will collaborate with sales and product teams to translate business needs into solutions, onboard new clients, and build references and case studies across enterprise accounts.

The role requires 3+ years in SaaS, fluency in French and English, and a proactive, client‑centric mindset.

Qualifications

• 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment.
• French and English fluency.
• Entrepreneurial, solutions-focused individual, who puts clients' needs at the core of business.
• Ability to interpret then present client data to customers.
• Keen interest in identifying client problems and finding smart solutions.
• Previous experience in enterprise sized clients (Saas model).

Responsibilities

• Build strong and long term relationships with our clients.
• Ensure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIs.
• Develop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growth.
• Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation.
• Work with new business and product teams to translate business needs and product requirements into new solutions for customers.
• Drive customer references, case studies and referrals.
• Identify emerging trends in the local corporate language market and build good awareness of the competitive environment.

Skills

Customer Success

Account Management

SaaS

French fluency

English fluency

Job description

Busuu, part of the Chegg family, is seeking a Customer Success Manager in Madrid to ensure client success and maximize renewal and expansion opportunities. You will collaborate with sales and product teams to translate business needs into solutions, onboard new clients, and build references and case studies across enterprise accounts.

The role requires 3+ years in SaaS, fluency in French and English, and a proactive, client‑centric mindset.