German-Speaking Account Protection Specialist Remote

American Express; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

American Express in Madrid is seeking an Account Protection Specialist to identify potential fraud by reviewing Consumer and Business accounts using analytics and fraud tools. You will manage inbound and outbound calls, delivering professional service while protecting customer and company interests.

The role requires fluent German and English, strong communication, resilience under pressure, and the ability to work across multiple systems in a virtual environment, with eligibility to work in

Formación

• Fluent in German and English required.
• Strong verbal and written communication in a business environment.
• Analytical thinking with attention to detail and fast decision making.
• Ability to stay calm and professional under pressure during calls.
• Strong negotiation and influencing skills; proactive problem solving.

Responsabilidades

• Handle inbound and outbound calls from customers.
• Review Consumer/Business accounts to identify potential fraud.
• Utilize fraud management tools to determine appropriate action.
• Maintain professional relationships with customers while protecting accounts.

Conocimientos

Fluent in German and English

Strong verbal and written comms

Analytical and problem-solving

Ability to handle stressful situations

Excellent negotiation/influencing

Navigate multiple systems

Virtual environment readiness

Descripción del empleo

American Express in Madrid is seeking an Account Protection Specialist to identify potential fraud by reviewing Consumer and Business accounts using analytics and fraud tools. You will manage inbound and outbound calls, delivering professional service while protecting customer and company interests.

The role requires fluent German and English, strong communication, resilience under pressure, and the ability to work across multiple systems in a virtual environment, with eligibility to work in