German IT Support Specialist | Relocation & Meal Allowance

Cross Border Talents; Valencia; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Meal Allowance

Relocation Assistance

Onsite Work

Job summary

Cross Border Talents in Valencia is seeking a German IT Customer Support Advisor to join our onsite team. As Technical Customer Support Specialist you will assist clients with technical inquiries via phone, email, and chat while delivering clear, practical solutions.

Requirements include German (C2) and English (B2), EU citizenship or Spanish residency, at least one year in tech support, and a proactive, collaborative attitude.

Qualifications

• German language at C2 level.
• English at B2 level or higher.
• EU citizenship or Spanish residency required.
• Minimum 1 year in technical customer support.
• Strong analytical and communication abilities.
• Willingness to learn and grow in role.

Responsibilities

• Customer engagement via phone, email, and chat; address technical inquiries with efficiency.
• Diagnose and resolve technical issues, offering tailored solutions.
• Collaborate with team to ensure fast issue resolution and continuous improvement.
• Maintain up-to-date customer records and service logs.
• Provide high-quality interactions that build trust and loyalty.

Skills

German (C2)

English (B2)

Analytical thinking

Leadership

Communication

Job description

Cross Border Talents in Valencia is seeking a German IT Customer Support Advisor to join our onsite team. As Technical Customer Support Specialist you will assist clients with technical inquiries via phone, email, and chat while delivering clear, practical solutions.

Requirements include German (C2) and English (B2), EU citizenship or Spanish residency, at least one year in tech support, and a proactive, collaborative attitude.