German speaking Customer Support Specialist

Top Jobs Abroad; Adeje; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

NIE guidance / settling-in assistance

Structured training and onboarding

Job summary

Top Jobs Abroad is seeking German-speaking Customer Support Specialists for our client’s Costa Adeje, Tenerife office. The role is permanent and office-based, starting 16 November or early December.

You will support German-speaking parents using an international tech brand that makes smart devices designed to keep children connected and safe.

This position is for candidates already living on Tenerife, or with a clear and realistic plan to be there before the start date.

Qualifications

• Native or fluent German (C1 or higher), written and spoken.
• Good English.
• Comfortable with computers and apps, and quick to learn new systems.
• Calm, patient and empathetic, even when customers are stressed or frustrated.
• Self-driven and confident handling customer communication.

Responsibilities

• Provide frontline support to customers in the German market by phone, chat and email.
• Help parents with device setup, activation, app questions, subscriptions and troubleshooting.
• Explain technical topics in simple, clear and friendly language.
• Log, track and follow up on cases so every customer gets a proper resolution.
• Work with internal teams to solve more complex issues.
• Keep customer satisfaction high, including during busy periods.

Skills

German language

English language

Customer service

Tech-savvy

Empathy and communication

Job description

About the role

We are looking for German-speaking Customer Support Specialists to join our client's office in Costa Adeje, Tenerife. The role is permanent and office-based, and starts 16 November or at the beginning of December.

You will support German-speaking parents using an international tech brand that makes smart devices designed to keep children connected and safe.

This position is for candidates already living on Tenerife, or with a clear and realistic plan to be there before the start date.

What you'll do

• Provide frontline support to customers in the German market by phone, chat and email


• Help parents with device setup, activation, app questions, subscriptions and troubleshooting


• Explain technical topics in simple, clear and friendly language


• Log, track and follow up on cases so every customer gets a proper resolution


• Work with internal teams to solve more complex issues


• Keep customer satisfaction high, including during busy periods

Requirements

• Native or fluent German (C1 or higher), written and spoken


• Good English


• Comfortable with computers and apps, and quick to learn new systems


• Calm, patient and empathetic, also when a customer is stressed or frustrated


• Self-driven and confident handling customer communication


• Customer service experience is a plus, but attitude and communication skills matter most


• Already living on Tenerife, or a clear plan and timeline for moving there. Tell us in your application where you are and why Tenerife.


• Legally able to work in Spain, and available to start 16 November or early December

Working hours & environment

• Office in Costa Adeje, Tenerife


• Monday to Friday, office hours, with an occasional weekend shift


• Full-time permanent Spanish contract (contrato indefinido), 39 hours per week


• Salary: 1,800 EUR gross per month, increasing to 1,900 EUR after 6 months and 2,000 EUR after 12 months


• Support channels: phone, email and chat


• Structured training and onboarding


• No relocation package, but help with the NIE number and settling-in paperwork for EU citizens

Why this role is exciting

• A permanent contract with a guaranteed salary increase at 6 and 12 months


• A multilingual, international team with a supportive, no-ego culture


• Clear development paths and mentorship if you want to grow beyond your first role


• Work for a product people care about, helping parents feel secure about their kids


• Life in Costa Adeje: one of the mildest climates in Europe with spring-like weather all year, beaches and sunsets on your doorstep, Mount Teide, whale watching, surfing and diving on your days off. Tenerife is part of Spain and the EU and has a large international community including many German speakers.