Customer Support Specialist - Spanish & English (Airline Project)

Cross Border Talents; Vigo; Sur place; EUR 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Training program

International team

Aviation brand

Résumé du poste

Cross Border Talents is recruiting a Spanish & English Customer Support Specialist to join a major Spanish airline project. The role is based on-site in Lisbon, Portugal, handling flight bookings, inquiries, and passenger care with a focus on timely, accurate responses.

You will work in a fast-paced international environment, requiring native or high-fluency Spanish and intermediate English (B1). Immediate joiners are requested, with relocation to Lisbon as needed.

Qualifications

• Language proficiency: Native or high fluency in Spanish, plus intermediate English (B1).
• Location/work model: On-site Lisbon; open to candidates in Lisbon or Spain ready to relocate.
• Availability: Immediate joiners required (Start Date: Sept 17, 2026).
• Skills: Excellent communication, customer-oriented mindset, basic digital literacy.

Responsabilités

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.

Connaissances

Spanish

English (B1)

Communication skills

Customer focus

Description du poste

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.