Labtwentytwo - Front Office Supervisor

odysseyhotelgroup; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted stays at Marriott hotels全球

Free parking

Gym access

Staff meals

Descripción de la vacante

Odyssey Hotel Group is seeking a Front Office Supervisor to oversee daily operations and deliver outstanding guest experiences across our properties in Europe. You will lead the Front Office team on shift, ensure smooth check-ins/outs, and maintain service standards while acting as a role model for the team.

The ideal candidate has 1–2 years in Front Office or supervisory roles in hospitality, fluency in Spanish and English, and experience with Opera PMS or Marriott systems.

Formación

• At least 1–2 years in Front Office or a supervisory role in hospitality.
• Education in hospitality or tourism is a plus.
• Fluent in Spanish and English; other languages are a plus.
• Guest-oriented, proactive, and solution-driven.
• Organized, stress-resistant, and able to multitask in a fast-paced environment.
• Strong communication skills and ability to motivate others.
• Flexible to work different shifts, including weekends and holidays.
• Experience with Opera PMS; Marriott systems are a plus.

Responsabilidades

• Supervise and support the Front Office team during daily operations and shifts.
• Ensure smooth check-ins, check-outs, room allocations, and guest requests.
• Lead by example and maintain excellent service standards.
• Handle guest complaints and special requests professionally.
• Support onboarding, training, and coaching of associates.
• Coordinate with Housekeeping, Engineering, and F&B for seamless experiences.
• Assist with shift planning, cash handling, and operational procedures.
• Ensure lobby and Front Office areas are organized and welcoming.
• Support the Front Office Manager with admin and operational tasks.

Conocimientos

Guest service

Leadership

Communication skills

Multitasking

Organization

Stress resistance

Educación

Hospitality or Tourism education

Herramientas

Opera PMS

Marriott systems

Descripción del empleo

Overview

Odyssey Hotel Group is a fast-growing hotel operator in Europe. We partner with Marriott International, IHG Hotels & Resorts, and Accor to develop exceptional properties across brands. Our team emphasizes hospitality, attention to detail, and empowering our colleagues to excel in service.

The Position

As a Front Office Supervisor, your primary focus will be supporting the daily Front Office operations and ensuring an exceptional guest experience throughout every stage of the guest journey. You will assist in leading the Front Office team on shift, maintaining high service standards, and ensuring smooth and efficient operations while acting as a role model for the team.

Your Role as Front Office Supervisor

We are looking for a Front Office Supervisor who enjoys being at the heart of the operation. Someone who leads by example, stays calm under pressure, and knows how to create memorable guest experiences while supporting and motivating the team.

What You Will Be Doing

• You supervise and support the Front Office team during daily operations and shifts
• You ensure smooth check-ins, check-outs, room allocations, and guest requests
• You lead by example and help maintain excellent service standards at all times
• You handle guest complaints and special requests professionally and efficiently
• You support onboarding, training, and coaching of new and existing associates
• You coordinate with Housekeeping, Engineering, and F&B to ensure seamless guest experiences
• You assist with shift planning, cash handling, and operational procedures
• You ensure that the lobby and Front Office areas are always organized and welcoming
• You support the Front Office Manager with administrative and operational tasks when needed

What We Offer

• A competitive salary based on market standards
• A diverse, multicultural, and dynamic work environment
• Discounted stays at Marriott hotels worldwide and all Odyssey properties
• Up to 31 vacation days for a healthy work-life balance
• Ongoing training, personal growth opportunities, and priority access to internal vacancies

What We Are Looking For

• At least 1–2 years of experience in a Front Office or Supervisory role within hospitality
• A completed education in hospitality or tourism is a plus
• You speak and write fluent Spanish and English; additional languages are a plus
• You are guest-oriented, proactive, and solution driven
• You are organized, stress-resistant, and able to multitask in a fast-paced environment
• You have strong communication skills and enjoy motivating others
• You are flexible to work different shifts, including weekends and holidays
• You have experience with Opera PMS; Marriott systems are a big plus

What’s in for You?

• We’ve got you covered (and more):
• Free parking — and if you ride a bike or electric scooter, you can charge it here too.
• Free access to the hotel gym outside working hours.
• Uniform provided, plus laundry service and meals at our staff canteen.
• Urban Sports Club membership included to help you stay active and healthy.
• Exclusive discounts on accommodation and F&B across Marriott properties worldwide, plus Pleasure Rates for Odyssey hotels.
• Access to the “Benefits at Work” platform with special offers and perks.
• “Know Where You Work” voucher after 3 months, so you can enjoy and truly experience our product.
• And additional benefits we’d be glad to discuss.

Interested?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. We look forward to receiving your application!