Front Office Agent

odysseyhotelgroup; Barcelona; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Career development

Dynamic team

Descripción de la vacante

Odyssey Hotel Group is seeking a highly motivated Front Office Agent for LABTWENTYTWO, located near Barcelona. The role focuses on delivering excellent guest service and ensuring smooth front office operations in a dynamic environment.

You will greet guests, manage check-in/out in line with brand standards, and maintain accurate guest records, while upholding health and safety standards. The ideal candidate has prior hotel experience, strong communication, and the ability to multitask.

Formación

• Prior experience in a similar role within the hotel industry.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Problem-solving skills and a guest-focused mindset.
• Flexibility to work shifts, including weekends and holidays.

Responsabilidades

• Greet guests with a warm and friendly attitude.
• Ensure a smooth check-in/out process for all guests in line with brand standards.
• Maintain accurate guest records, including personal information, payment details, and preferences.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Handle complaints in a professional manner.

Conocimientos

Customer service

Communication skills

Multitasking

Team player

Flexibility

Herramientas

Opera

Microsoft Office

Descripción del empleo

Overview

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? JOIN US AS FRONT OFFICE AGENT AT LABTWENTYTWO.

ABOUT ODYSSEY
We are Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE
You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

About LABTWENTYTWO

We are located close to Barcelona’s beautiful beaches in 22@district. Inspired and enhanced by natural forms, sustainability, and the latest technological advances LABTWENTYTWO embraces the future of hospitality.

Eco-conscious forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here, luxury is in harmony with our green ethos, making us the hotel of choice for the planet-conscious and the future-orientated.

With every space and guest touchpoint perfectly designed to spark creativity, LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms, a restaurant and rooftop bar, meeting rooms and co-working spaces, the perfect balance is created between work and pleasure.

The Position

LAB22 is seeking a highly motivated and experienced Front Office Agent to join our team. As a Front Office Agent, your primary focus would be on providing excellent customer service and ensuring smooth and efficient front office operations.

Responsibilities

• Greet guests with a warm and friendly attitude.

• Ensure a smooth check-in/out process for all guests in line with brand standards.

• Maintain accurate guest records, including personal information, payment details, and preferences.

• Comply with hotel security, fire regulations, and all health and safety legislation.

• Handle complaints in a professional manner.

How You’ll Do It

• Working in a dynamic environment where every day is unique.

• Being a warm and helpful communicator and guest-oriented.

• Working independently and flexibly.

• Being a proactive team player.

• With an energetic and representative attitude.

What You’ll Bring

• Prior experience in a similar role within the hotel industry.

• Excellent communication and interpersonal skills.

• Ability to handle multiple tasks and prioritize effectively.

• Exceptional problem-solving skills.

• Flexibility to work in shifts, including weekends and holidays.

• Knowledge of Opera and Microsoft Office is preferred.

• English and Spanish essential.

Why This Role at Odyssey?

• Market-competitive salary.

• Vacation days as per Hotelier Agreement.

• A dynamic and enthusiastic team - a culture where great colleagues become true friends.

• Employee discount rates in more than 8000 hotels, for you and your family.

• Your personal development taken seriously.

• Room for your ideas and creativity - your vision is important to us.

• Working from a beautiful location, as all our hotels are well designed.

Interested?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.

We look forward to receiving your application!