French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 33.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Descripción de la vacante

Mercier Consultancy Group seeks a French Speaking Solutions Consultant in Sofia to support French-speaking clients and deliver premium technical and service solutions in a fast-paced environment. You will analyze issues, communicate clearly, and collaborate with cross-functional teams to enhance service delivery.

The role requires native/fluent French, EU passport, and strong interpersonal skills. Benefits include fully paid training, relocation package, health insurance, a monthly salary with

Formación

• Native or fluent French language skills, both written and spoken.
• Strong interpersonal and communication abilities for client engagement.
• Proven problem-solving mindset with a customer-service focus.
• Willingness to work on-site in Sofia, Bulgaria and relocate if needed.

Responsabilidades

• Provide high-level assistance to French-speaking clients within the Customer Support Services team.
• Analyze client issues to deliver accurate, efficient technical or service solutions.
• Maintain a high standard of communication reflecting Mercier Consultancy Group’s premium quality.
• Collaborate with cross-functional teams to streamline service delivery and improve experience.
• Document inquiries and resolutions in the CRM system per industry best practices.
• Participate in ongoing training to stay updated on trends and tools in the sector.
• Contribute to team targets by maintaining high performance metrics and quality scores.

Conocimientos

French fluency

Interpersonal skills

Problem-solving

On-site readiness

EU passport holder

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global Customer Support Services industry. We take pride in our bespoke approach, ensuring that our candidates secure career-defining roles while enjoying a seamless transition into their new professional environments.

Job Overview

We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to excel in the Customer Support Services sector while enjoying a sophisticated lifestyle in one of Europe’s most vibrant capitals, supported by our comprehensive relocation assistance.

Key Responsibilities

• Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.
• Analyze client issues to provide accurate, efficient, and professional technical or service solutions.
• Maintain a high standard of communication, ensuring all interactions reflect the premium quality associated with Mercier Consultancy Group.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience.
• Utilize internal CRM systems to accurately document inquiries and resolutions in accordance with industry best practices.
• Participate in ongoing training sessions to stay updated on the latest trends and tools within the Customer Support Services sector.
• Contribute to team targets by maintaining high performance metrics and consistent quality scores.
• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong problem-solving skills with a background or interest in the Customer Support Services industry.
• Excellent interpersonal skills and a professional attitude toward client engagement.
• Ability to thrive in an on-site, fast-paced international office environment in Sofia.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical richness and modern urban vibrancy. Bulgaria is known for its stunning mountain landscapes, pleasant climate, and a burgeoning international community that welcomes professionals from across the globe. By joining our team in Sofia, you will experience a high quality of life with affordable living costs that allow you to enjoy all that this beautiful country has to offer.

Beyond the professional benefits, relocating to Bulgaria is a rewarding life experience. From the Mediterranean-influenced cuisine to the thriving social scene in Sofia, you will find that Bulgaria is a fantastic place to grow your career and your personal network. We are here to ensure your transition to your French Speaking Solutions Consultant position in Bulgaria is effortless and exciting.

Warm regards,
The Recruitment Team at Mercier Consultancy Group