French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus €1,500

Relocation package

Fully paid training

Health insurance

Monthly performance bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join our Sofia team in Bulgaria. The role supports players in French, handles inquiries, and contributes to policy enforcement and billing support.

A valid EU passport is required, with English proficiency and a passion for Gaming & Esports. We offer fully paid training, relocation assistance, health insurance, and a monthly salary with a signing bonus for new hires joining our Sofia team.

Formación

• Native or fluent French language skills (spoken and written).
• Proficiency in English for international communication.
• Strong problem-solving skills and ability to stay calm under pressure.
• Back-office support or customer relations experience is advantageous.

Responsabilidades

• Manage and resolve complex user inquiries via email and ticket systems for our French-speaking gaming community.
• Monitor platforms for policy violations and maintain fair play.
• Analyze player trends and feedback to improve the gaming experience.
• Handle account concerns, including security and billing support.
• Collaborate with international teams to refine internal processes.
• Maintain documentation of support interactions for reporting.
• Participate in ongoing training on latest gaming titles and trends.

Conocimientos

French language

English proficiency

Problem-solving

Back-office experience

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world‑class talent and leading global enterprises. We specialize in placing high‑caliber professionals into prestigious roles, ensuring that our partners thrive within the competitive landscape of the Gaming & Esports industry.

Job Overview

We are currently seeking a motivated candidate for a French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is ideal for gaming enthusiasts looking to launch their career in a fast‑paced environment where they can provide essential support to players within the dynamic Gaming & Esports sector.

Key Responsibilities

• Manage and resolve complex user inquiries via email and ticket systems for our French-speaking gaming community.

• Monitor gaming platforms for policy violations and ensure a fair play environment for all users.

• Analyze player trends and feedback to contribute to the continuous improvement of the gaming experience.

• Handle account-related concerns, including security verification and billing support, with high precision.

• Collaborate with international teams to refine internal processes within the Gaming & Esports division.

• Maintain comprehensive documentation of support interactions to ensure internal reporting standards are met.

• Participate in ongoing training to stay updated on the latest gaming titles and community trends.

• Native or fluent French language skills (spoken and written) are essential for this role.

• A valid EU passport is mandatory for all applicants seeking jobs in Bulgaria.

• A genuine passion for the Gaming & Esports industry is highly desirable.

• Proficiency in English to facilitate communication within our international office.

• Strong problem‑solving skills and the ability to maintain composure in high‑pressure situations.

• Previous experience in back-office support or customer relations is a significant advantage.
  What We Offer

• Competitive Monthly Salary reflective of your professional skills.

• Fully Paid Training to ensure your success in the French Speaking Back Office Gaming Support Specialist position in Bulgaria.

• Comprehensive Health Insurance and wellness benefits.

• Fully Paid Relocation Package (flight, transfer, and hotel accommodation) to simplify your move.

• Monthly Performance Bonus linked to your productivity and service quality.

• One-time €1,500 Signing Bonus for new hires joining our Sofia team.

• Exceptional career growth opportunities within the global Gaming & Esports industry.
  Life in Bulgaria

Sofia, the vibrant capital of Bulgaria, offers an incredible blend of rich history, modern amenities, and a thriving social scene. Bulgaria is increasingly becoming a top destination for French-speaking jobs, providing a high standard of living at a very attractive cost of living compared to Western Europe. You will enjoy a Mediterranean‑influenced climate and a welcoming local culture that makes relocating to Bulgaria a truly enriching experience.

The local culinary scene in Bulgaria is diverse and delicious, while the city's parks and nightlife cater to every lifestyle. By choosing one of our many French-speaking jobs in this beautiful country, you join a supportive community of expatriates. Discover why so many professionals are choosing Bulgaria for their next career chapter; it is an ideal location to build your future while enjoying a high quality of life.