French-Speaking CX Specialist: Relocation to Sofia

Recruitment By Ierotheos

España

On-site

EUR 20,000 - 26,000

Full time

11 days ago

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Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge

Monthly performance bonus

Career progression opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking CX Specialist for on-site work in Sofia, Bulgaria. The role focuses on delivering premium French-speaking customer support via phone, email, and live chat.

English proficiency is required, and a valid EU passport is mandatory for relocation and onboarding. Relocation assistance, fully paid training, relocation concierge, health insurance, and a monthly salary package are offered.

Qualifications

Native or fluent French (spoken and written).
Proficiency in English for corporate communication.
Valid EU passport (mandatory).
Availability to work on-site in Sofia.

Responsibilities

Deliver premium support services to French-speaking customers via phone, email, and live chat.
Maintain a high level of customer satisfaction by resolving inquiries efficiently within the Customer Support Services sector.
Document all customer interactions accurately within the internal CRM system.
Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
Act as a brand ambassador, upholding the highest standards of communication and professionalism.
Continuously update your knowledge regarding products and services to provide accurate and relevant information.
Contribute to team targets and KPIs to ensure service excellence in this French Speaking CX Specialist position in Bulgaria.