French-Speaking Gaming Support Specialist

Recruitment By Ierotheos; España; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Monthly bonus

Job summary

Mercier Consultancy Group is hiring a French Speaking Player Support Specialist to serve French-speaking players in Bulgaria. Join a fast-paced team delivering world-class assistance for a gaming community, providing email, chat and ticket support in French.

You will troubleshoot issues, escalate bugs with internal teams, and help players with game mechanics and platform updates, while staying current on industry trends and policies. Relocation to Sofia is offered with benefits.

Qualifications

• Native or fluent French (spoken and written).
• Excellent communication skills with a patient and empathetic approach.

Responsibilities

• Focus on French-speaking players via email, chat, and tickets.
• Troubleshoot account, gameplay, and payment issues.
• Maintain brand-aligned, helpful player interactions.
• Escalate complex bugs to internal teams and report trends.
• Assist players with game mechanics and platform updates.
• Stay informed on industry trends and company policies.

Skills

French language

Customer service

Communication skills

Multicultural awareness

Job description

Mercier Consultancy Group is hiring a French Speaking Player Support Specialist to serve French-speaking players in Bulgaria. Join a fast-paced team delivering world-class assistance for a gaming community, providing email, chat and ticket support in French.

You will troubleshoot issues, escalate bugs with internal teams, and help players with game mechanics and platform updates, while staying current on industry trends and policies. Relocation to Sofia is offered with benefits.