French-Speaking Fashion Support Specialist — Onsite

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Onsite Barcelona Office

Referral bonus opportunities

Fully paid training

Zusammenfassung

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Fashion Support Consultant to support fashion brands, delivering customer service in French with English support, onsite at the Barcelona office.

You will handle calls, emails, chats, and log details, maintain product knowledge, meet SLA, and collaborate with mentors. This full-time role offers structured training, career development, and a base salary with a yearly bonus.

Qualifikationen

• Native level French and fluent English are required.
• Customer service mindset with good communication skills.
• Ability to take ownership of calls and progress towards resolution.

Aufgaben

• Take incoming customer calls via telephone, email, or chats and resolve demands.
• Log call details in the system and respond within SLA.
• Maintain product knowledge for client applications and escalate issues as needed.
• Provide cover for colleagues when needed and participate in team meetings.

Kenntnisse

French (native)

English (fluent)

Customer care

Communication

Tools

Windows

MS Office

Jobbeschreibung

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Fashion Support Consultant to support fashion brands, delivering customer service in French with English support, onsite at the Barcelona office.

You will handle calls, emails, chats, and log details, maintain product knowledge, meet SLA, and collaborate with mentors. This full-time role offers structured training, career development, and a base salary with a yearly bonus.