Fashion Support Specialist — French (Onsite Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Sur place; EUR 20 000 - 21 000; Plein temps

Avantages offerts par ce poste

Great office location in Barcelona

Fully paid training

Career development programs

Résumé du poste

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Fashion Support Consultant (French-speaking) to handle incoming customer inquiries and provide timely resolutions on-site.

You’ll log calls, maintain knowledge of applications, and ensure SLA targets are met, with optional sales experience as a plus.

The role offers full-time hours, a training program, and opportunities for career development in a global tech services company.

Qualifications

• Fluent French and advanced English required.
• Customer care skills and willingness to help customers.
• Ability to take ownership and escalate resolution when needed.
• Working knowledge of Windows and MS Office.

Responsabilités

• Take incoming customer calls via phone, email, chat, or alerts and resolve requests.
• Log call details in the system and meet SLA.
• Maintain product knowledge for customer applications.
• Escalate issues to Mentor as needed.
• Follow project processes and handle admin duties.

Connaissances

French

English (Advanced)

Outils

Windows

MS Office

Description du poste

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Fashion Support Consultant (French-speaking) to handle incoming customer inquiries and provide timely resolutions on-site.

You’ll log calls, maintain knowledge of applications, and ensure SLA targets are met, with optional sales experience as a plus.

The role offers full-time hours, a training program, and opportunities for career development in a global tech services company.