French-Speaking Fashion Support Consultant (Onsite)

Concentrix; Barcelona; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great office location in Barcelona

Full paid training

Career development programs

Descripción de la vacante

Concentrix seeks a Fashion Support Consultant (French-speaking) to join our Barcelona onsite team. You will handle incoming customer contacts via multiple channels, resolve requests, and maintain knowledge of fashion-related applications.

The role offers full-time hours (Mon-Fri, 09:00–18:00) with on-site work in Barcelona, paid training, and clear career development paths as part of a global technology and services leader.

Formación

• Bilingual in French and English.
• Customer care skills – listen to and understand customer needs.
• Ability to take ownership of calls and progress to resolution.
• Working knowledge of IT platforms and Windows/MS Office.

Responsabilidades

• Take incoming customer calls via phone, email, voicemail, chats, or alerts and resolve user issues.
• Log call details in the system and provide responses within SLA.
• Maintain knowledge of applications and tools for each customer.
• Escalate issues following project procedures and mentor guidance.
• Complete administrative duties as required.

Conocimientos

French language

English language

Customer care

IT knowledge

Herramientas

Windows / MS Office

Descripción del empleo

Concentrix seeks a Fashion Support Consultant (French-speaking) to join our Barcelona onsite team. You will handle incoming customer contacts via multiple channels, resolve requests, and maintain knowledge of fashion-related applications.

The role offers full-time hours (Mon-Fri, 09:00–18:00) with on-site work in Barcelona, paid training, and clear career development paths as part of a global technology and services leader.