Reservations Agent French CRO Madrid

Minor Hotels Europe and Americas; Madrid; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Dynamic team environment

Training plan and development

Mobility opportunities (national/intra

Employee rates across Minor Hotels

Job summary

Minor Hotels Madrid is seeking a Booking Agent to join the Central Reservation Office. You will manage reservations across direct and indirect channels, confirm bookings, and provide information on hotels, products and services while aiming to up-sell and cross-sell to boost revenue.

This role reports to the Supervisor of Central Reservation Office in Madrid and is based on-site. The ideal candidate will have hospitality training, sales experience in reservations or commercial areas, customer

Qualifications

• Training in Hospitality, Tourism or similar (preferential factor).
• Sales skills (experience in reservation management or in the commercial area will be valued).
• Experience in customer service (preferential factor).
• Knowledge of French is a must.
• Availability to carry out full-time face-to-face functions.

Responsibilities

• Ensure reservation service in all channels from request to confirmation.
• Provide information about hotels, products and services.
• Carry out up-selling and cross-selling to increase revenue.
• Contribute to exceeding customer expectations with excellent service.

Skills

Flexibility

Proactivity

Sales skills

Customer service

French

Education

Hospitality/Tourism training

Job description

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSABILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

WE LOOK FOR CANDIDATES WITH:

• Flexibility, Proactivity and liking to work by objectives;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of French is a must;
• Availability to carry out full-time face-to-face functions

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• 40, 30 hours per week
• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants