French & English Customer Support Team Lead – Barcelona

Cross Border Talents; Barcelona; Presencial; EUR 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Attractive relocation package

Career development opportunities

Comprehensive training

Descripción de la vacante

A leading customer support company is seeking a Customer Support Team Leader fluent in French and English to join their dynamic team in Barcelona. This role involves overseeing a team, ensuring exceptional service, and resolving issues. Candidates should possess strong leadership and communication skills, alongside proven experience in customer support. Competitive salary and training provided for career development.

Formación

• Proficiency in French at C2 level and English at B2 level, both written and verbal.
• Proven experience in a leadership role within a customer support environment.
• Strong communication and interpersonal skills, with the ability to motivate and inspire team members.

Responsabilidades

• Oversee a team of customer support representatives to ensure exceptional service.
• Manage team performance, providing coaching and support.
• Resolve escalated customer issues and coordinate with other departments.

Conocimientos

Fluent in French (C2)

Fluent in English (B2)

Leadership

Problem-solving

Communication

Descripción del empleo

Customer Support Team Leader - Fluent in French (C2) and English (B2) - wanted in Barcelona.

Are you proficient in French and English with a passion for leadership? Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success!

Role Description:

As a Customer Support Team Leader, you will oversee a team of customer support representatives, ensuring the delivery of exceptional service to our French and English-speaking customers. Based in Barcelona, you will be responsible for managing team performance, providing coaching and support, and resolving escalated customer issues. Your role will involve coordinating with other departments to optimize processes and enhance the customer experience.

Requirements:

Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal, is essential.

Proven experience in a leadership role within a customer support environment.Strong communication and interpersonal skills, with the ability to motivate and inspire team members.

Excellent problem-solving abilities and a customer-focused mindset.

Flexibility to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

Competitive salary with an attractive relocation package.

Opportunity to work in the vibrant city of Barcelona, known for its culture, cuisine, and beautiful beaches.

Career development and growth opportunities within a supportive and collaborative environment.

Comprehensive training provided to enhance your leadership skills and industry knowledge.

If you're ready to take on a leadership role and lead our team to new heights, we want to hear from you! Apply now and become a key part of our customer support team in Barcelona!