French-Speaking Mid-Market Customer Success Manager

Semrush; Barcelona; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Unlimited PTO

Flexi Benefit for hobbies

Employee Support Program

Family member financial aid

Meals, snacks, and drinks at the office

Corporate events and teambuilding

Training, courses, conferences

Job summary

A leading digital marketing platform is seeking a Customer Success Manager to manage a portfolio of mid-market French-speaking customers in Barcelona. You will drive customer retention, build strong relationships, and advocate for improvements based on customer feedback. Ideal candidates have 3+ years in customer success and a strong understanding of digital marketing technologies, along with excellent communication skills. This role offers flexible working hours and comprehensive benefits.

Qualifications

• 3–5+ years of experience in Customer Success or Account Management focusing on enterprise customers.
• Proven track record of delivering renewals ahead of schedule.
• Ability to deliver renewal results against a quota.

Responsibilities

• Drive high customer retention and renewal rates.
• Build and nurture relationships with key stakeholders.
• Collaborate with marketing teams to identify upsell opportunities.

Skills

Customer Success

Account Management

Pipeline Management

Relationship Building

Communication Skills

Digital Marketing Technologies

Job description

A leading digital marketing platform is seeking a Customer Success Manager to manage a portfolio of mid-market French-speaking customers in Barcelona. You will drive customer retention, build strong relationships, and advocate for improvements based on customer feedback. Ideal candidates have 3+ years in customer success and a strong understanding of digital marketing technologies, along with excellent communication skills. This role offers flexible working hours and comprehensive benefits.