Flemish-Speaking CS Agent - Hybrid (Remote/Barcelona)

Netzon Group; Barcelona; Hybrid; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Fully paid training

Job summary

Netzon Group in Barcelona is seeking Customer Service Agents for its Via Campaign. You will be the first point of contact, helping customers and resolving issues across phone, email, and digital channels in a fast-paced, multicultural environment.

Fluency in English and Flemish is required, along with CRM experience and a customer-first mindset. The role is full-time, hybrid in Barcelona with remote options in Spain, starting November 9th, 2026.

Qualifications

• Fluency in English and Flemish required.
• Customer-first mindset essential.
• Experience with CRM systems preferred.
• Eligible to work in Spain.

Responsibilities

• Provide first-line support via phone, email, and digital channels.
• Aim for first contact resolution to resolve queries quickly.
• Keep customer records updated with contact reasons and solutions.
• Foster positive customer interactions.
• Follow policies for the Flemish market.
• Provide feedback on potential improvements.
• Represent the values of Via and Netzon.

Skills

English fluency

Flemish fluency

Customer-first mindset

Organized & motivated

Tools

CRM system

Job description

Netzon Group in Barcelona is seeking Customer Service Agents for its Via Campaign. You will be the first point of contact, helping customers and resolving issues across phone, email, and digital channels in a fast-paced, multicultural environment.

Fluency in English and Flemish is required, along with CRM experience and a customer-first mindset. The role is full-time, hybrid in Barcelona with remote options in Spain, starting November 9th, 2026.