Customer Service Agent - Flemish Speaker

Netzon Group; Barcelona; Hybrid; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Fully paid training

Job summary

Netzon Group in Barcelona is seeking Customer Service Agents for its Via Campaign. You will be the first point of contact, helping customers and resolving issues across phone, email, and digital channels in a fast-paced, multicultural environment.

Fluency in English and Flemish is required, along with CRM experience and a customer-first mindset. The role is full-time, hybrid in Barcelona with remote options in Spain, starting November 9th, 2026.

Qualifications

• Fluency in English and Flemish required.
• Customer-first mindset essential.
• Experience with CRM systems preferred.
• Eligible to work in Spain.

Responsibilities

• Provide first-line support via phone, email, and digital channels.
• Aim for first contact resolution to resolve queries quickly.
• Keep customer records updated with contact reasons and solutions.
• Foster positive customer interactions.
• Follow policies for the Flemish market.
• Provide feedback on potential improvements.
• Represent the values of Via and Netzon.

Skills

English fluency

Flemish fluency

Customer-first mindset

Organized & motivated

Tools

CRM system

Job description

At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers and contribute to Via's and the team's goals.

Key Responsibilities

• Keep things running smoothly by offering first line support tough phone, email, and digital channels as needed.
• Aim for first contact resolution to handle customer queries quickly and effectively.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information.
• Foster positive interaction
• Follow policies and regulations for the Flemish market.
• Offer feedback and insights on areas where you detect possible improvements.
• Embody the values of both Via and Netzon.

What We’re Looking For

• Fluency in English and Flemish
• Customer-First Mindset: You love helping people and tailoring solutions for them.
• Tech-Savvy: You are comfortable using a CRM system and working in a digital environment.
• Organized & Motivated: Even when busy, you stay organized and keep delivering quality service.
• Eligibility: Permit to work in Spain.

What We Offer

• Start Date: November 9th, 2026.
• Full-Time: 39 hours per week.
• Working Hours: Monday to Sunday (Rotative days) from 06:00 to 15:00. 5 days per week.
• Salary: €25,000 per year gross
• Working Model: Hybrid in Barcelona and Remote in Spain.
• Training: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid).

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.