Dutch-Speaking Support Specialist - Hybrid

Newco communications; Valencia; Hybrid; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Hybrid work model

Paid training

Career opportunities

Mental health & wellbeing support

Spanish lessons

Team events

Job summary

Newco communications is seeking a Dutch-speaking Customer Service Agent in Spain (Valencia) to join a dynamic international team. You will assist customers via phone, email and other channels, handling account questions and guiding them through processes while maintaining accurate records.

The role offers hybrid work and full paid training, with clear career development opportunities and a competitive salary package. English proficiency and strong communication skills are essential.

Qualifications

• Native-level Dutch (spoken and written)
• Good command of English
• Excellent communication and interpersonal skills
• Customer-focused mindset with strong problem-solving abilities
• Good computer skills and confidence using multiple systems
• Ability to multitask with high accuracy
• Flexibility to work shifts including evenings, weekends and holidays

Responsibilities

• Deliver outstanding customer service across channels
• Handle enquiries via phone, email and other channels
• Assist customers with account questions and issue resolution
• Provide accurate information and guide customers through processes
• Maintain detailed customer records and complete admin tasks
• Collaborate with colleagues and other departments to improve experience
• Follow internal procedures, quality standards and data security guidelines

Skills

Dutch language

English language

Communication skills

Interpersonal skills

Customer focus

Problem solving

Computer skills

Multitasking

Flexibility

Job description

Newco communications is seeking a Dutch-speaking Customer Service Agent in Spain (Valencia) to join a dynamic international team. You will assist customers via phone, email and other channels, handling account questions and guiding them through processes while maintaining accurate records.

The role offers hybrid work and full paid training, with clear career development opportunities and a competitive salary package. English proficiency and strong communication skills are essential.